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Information & Instructions on Our Products
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Ordering Options | Shipping Options
Crucible.org is a consumer group founded by people engaged in the Great Work of personal and global transformation. Through our combined buying power and close contact with alchemists and other independent producers, we are able to offer unique products at discounted prices. Our catalog of alchemical products offers a wide variety of hard-to-find merchandise intended for persons active in many non-traditional disciplines, including the Hermetic sciences and alchemy, meditation, shamanism, psychic arts, sacred art and music, alternative therapies and healing modalities, and hundreds of other similar categories that lie outside mainstream consumerism.
HOW to USE OUR SMART SHOPPING CART
ORDER ONLINE by CREDIT CARD
1) Visit the Crucible Catalog and select the products you want to order by clicking on the "Add to Cart" Online button. Enter the quantity of the items you desire on the secured Shopping Cart form.
2) Continue
shopping. Your items are
stored in your secured Shopping Cart until you are ready to check out.
3) Select "View Cart" or "Check Out" when you are finished shopping. You may use Visa, MasterCard, Discover, American Express, ATM Card with the Visa or MasterCard logo. The cardmember ID, CVC, or CVV2 number is the last three digits near the signature panel on the back of the card, as shown at right.
4) During checkout, you may also pay using PayPal. Click PayPal Approved Countries to see if your international order will be accepted by PayPal.
ORDER by ONLINE CHECK
1) Visit the Crucible Catalog and select the products you want to order by clicking on the "Add to Cart" Mail/Fax button. Enter the quantity of the items you desire on the Shopping Cart form.
2) Click "Check Out" and fill in the billing and shipping information.
3) Select the eCheck radio button and click Continue. Fill in the online check information. You need to provide your name, email address and bank account information in order to complete the payment process. Have a check from your bank account in front of you to enter your bank account details into the form. Click "Send Money" to complete the transaction.
1) Visit the Crucible Catalog and select the products you want to order by clicking on the "Add to Cart" Mail/Fax button. Enter the quantity of the items you desire on the Shopping Cart form, which will be transmitted to us. All you have to do to complete the order is send us payment and reference the order number or a printout of the form.
2) Continue shopping. Your items are stored in your Shopping Cart until you are ready to check out.
3) Select "Check Out" when you are finished shopping and print-out the form. You may use Visa, MasterCard, American Express, or ATM Cards with the Visa or MasterCard logo in the section for Credit Card Payment or include a check or money-order for the total amount due with mailed payments.
4) Fax your completed order form to (916) 760-0823.
5) Or Mail the form with your payment or credit card information to our Processing Center. Make checks payable to "IAG Services Inc."
IAG Processing Center, P.O. Box 22309, Sacramento, CA 95822-0309 USA Fax: (916) 760-0823.
1) Select your desired items from the Crucible Catalog. You may shop using the Shopping Cart with the Mail/Fax option to keep track of your items.
2) Have credit card information readily available (Visa, MasterCard, American Express, Discover, ATM, or electronic check).
3) Call toll-free to place your order: (877) 782-7389. We can only take orders on this line! If you have a question on a previous order, please use Customer Service so we can research you inquiry.
You select your METHOD OF SHIPPING at the time the order is placed. Shipping options include USPS (U.S. Post Office) Priority Mail, Express Mail, USPS Global Priority Mail, USPS Airmail, and all Federal Express domestic and international options. Standard Priority Mail takes to 2-3 days to arrive at most locations, although addresses on the East Coast may take 4 days during holiday periods. Tracking numbers are not available for items shipped by the USPS; all other tracking information will be emailed to you by the service provider. We reserve the right to change selected shipping methods if it results in faster delivery. Our minimum shipping fee is $6.50. Please note that "Next Day" or "2nd Day" refers to delivery time after your order leaves our facility, and shipping may be delayed for out-of-stock items. Shipping fees for shipped or returned orders are not refundable.
Payment of the RUSH ORDER fee means we will process your shipment in one working day and send it out the same day if received before 10 AM PST. If an item ordered is out of stock, we will apply the fee to expedited restocking of the item or will drop ship it directly from the artisan or manufacturer to save time. Rush Order fees are not refundable.
Most BACKORDERED ITEMS are filled within two weeks. Partial orders are held until backordered items arrive. If you wish partial orders shipped immediately and want to pay the additional shipping charges, please use our Customer Service form.
INTERNATIONAL shipments are sent by Global Priority Mail and customers are sent customs and tracking information by email. All international shipments are subject to customs and security delays that are beyond our control. Because of increased security measures in the United States, it is now required that all international orders over 1 lb be be personally hand delivered to a clerk at a post office. The US Postal Service also recently increased international rates significantly and changed their basis of calculation from weight to volume-based. Some carriers have also imposed a fuel surcharge to all shipments. Because of these changes, we now add a variable surcharge to all international orders. Because of irregularities in postal service and customs regulations throughout the world, we cannot replace lost or stolen packages sent outside the United States. Packages rejected by foreign customs are not returned to us and also cannot be refunded.
There is a 15% handling/restocking fee for all canceled or RETURNED ORDERS. For orders returned to us because of the wrong or incomplete shipping address, new shipping charges will be added before the order can be forwarded. We cannot accept clearance items or returned items that are damaged, and we cannot accept any merchandise for return beyond 30 days under the terms of our Guarantee.
If you are a member, you can check Check Your Order Status online. To join Crucible.org, click Join now! The following is an explanation of terms when you check the status of an order:
FREE GIFTS WITH EVERY ORDER
If you are a member of Crucible.org, you will receive a free gift with every order valued at 15%-25% of the order total. Gifts are new merchandise from our stock. Offer good only on domestic orders of $25 or more. To take advantage of this offer, you must be a member of Crucible.org. Membership is free. Join Here.
If you need to make an general payment or reimbursement to us, you can send a check by mail to the Processing Center or select on of one of these online options:
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The Crucible Catalog is owned and operated by
Corporate Headquarters: 848 N Rainbow Blvd #2150, Las Vegas, NV 89107 USA
Send orders and queries to our Processing Center or call our toll-free Orderline at (877) 782-7389.
Please submit inquiries using the CUSTOMER SERVICE contact information below:
To contact us about an existing order, or if you have questions about one of our products, please fax your request to (916) 760-0823 or email us at CrucibleCatalog@comcast.net.
Be sure to include the following information:
Your full name.
The order number if known.
Your current mailing address.
This information is required so that we can fully investigate your order and get back to you. Inquiries without name and address information cannot be processed. If you have not contacted us before, you may be asked to verify your email with our spamblocker service.
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