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Our guarantee is very simple and straightforward: We stand behind all products we sell. If you are not happy for whatever reason, please return your item within 30 days of purchase for a full refund or credit. Your credit will be issued within three business days of the receipt of your request. If you want to return an item or have any other problems with our products, please fill out our Customer Service Form or Email Us. See our returns policy under Shipping.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site. Customer's email and contact information are never sold or traded with outside companies. You can order with confidence from the Crucible Catalog!
We offer free shipping in the United States on most products. Links to Amazon have separate check-out and shipping arrangements. Large distillers that require fragile handling are shipped via UPS at an additional charge noted in description. Items shipped from foreign countries by Express are also charged an additional fee. Free shipping method is at our discretion and may be by First Class Mail, Media Mail, Parcel Post, or Priority Mail. If you require expedited shipping or tracking, please note in the comments section of the order form and you will be billed separately. All international orders will be billed extra shipping charges for Global Priority Mail with tracking.
DISTILLER SHIPPING CHARGES
USA - $35 (2 L Distiller kits with 1 or 2 flasks)
USA - $50 (5 L Distiller kits with 1 or 2 flasks)
USA 2L/5L Bioflask only - $20
USA 2nd Day Shipping - $60 (2L Distiller kit with 1 or 2 flasks)
USA 2nd Day Shipping - $80 (5L Distiller kit with 1 or 2 flasks)
Alaska, Hawaii, Canada - $55 (Distiller kits with 1 flask)
Alaska, Hawaii, Canada - $80 (Distiller kits with 2 flasks)
International - $120 (Distiller kits with 1 flask; 2L Pelican)
International - $185 (Distiller kits with 2 2L flasks; 5L Pelican)
International - $195 (Steam Distiller kits with any 5L flasks)